Terms and Conditions of Sale

Pricing

Prices appearing on our website are U.S. List Prices. Orders for shipment outside the United States cannot be submitted through this website, please contact us at (+1) 804 353 9499 or email us at hma@instrotek.com  to arrange payment and shipping.

Shipping

Our goal in shipping is to provide our customers with their purchases quickly and cost effectively. To this end we try to offer several choices in shipping so our customers can decide how fast they need items vs. the costs involved to ship them.

Should your cart total contents exceed 1050 lbs. you will not be offered a shipping method at checkout, in this case please call us at 804 353 9499 or e-mail us at hma@instrotek.com and we will be happy to help you.

Items Shippable by UPS

For all UPS-shippable items, our website will calculate the shipping costs at the time of your order corresponding to the weight and shipping method you choose.

Orders placed on Friday involving Overnight or Next Day shipping, will not be delivered on Saturdays. If you need Saturday delivery or are concerned about expedited delivery, please call us 804 353 9499 or e-mail us at hma@instrotek.com

Truck Shipments

All orders over 100 lbs. in weight, are shipped by ground Truck method only (this is the only shipping option you will be presented with). If you require a quicker shipping method for an order over 100 lbs. please contact us at 804 353 9499 or e-mail us at hma@instrotek.com , and we will be happy to help you.

Order Processing

We strive to ship all orders within 1-2 days of receiving them.

Tax

Tax is charged on all orders shipped to Michigan, North Carolina, California, Nevada, Pennsylvania and Colorado. Tax-exempt customers in these states need to have a tax exempt certificate on file with us to avoid being charged tax.

Out of Stock Items

While we strive to maintain an inventory second to none in our industry, there are times when something may be out of stock.

Guarantee

Our products are guaranteed against defective materials and workmanship for a period of 12 months from the date of shipment. We will repair or replace such items as may prove defective at our discretion. Under no condition will we allow labor charges or other expenses to repair defective merchandise without our prior approval.

HMA Lab Supply makes or implies no other warranties of any kind or nature of merchantability or fitness for particular purposes that exceed any previously stated obligation.

We accept no responsibility for damage or abuse to apparatus due to improper installation or operation. We accept no responsibility for and will not pay for any lost profits incidental, consequential, or special damages.

Photographs

We strive to provide accurate photographs of all of our products; however product images are for illustration purposes only. Actual products may vary.

Returned Goods

It is the Customer's responsibility to inspect all shipments for visual damage upon receipt.

Items may not be returned to HMA Lab Supply without a Return Goods Authorization (RGA) number which can be obtained by contacting us at 804 353 9499. Returns may be subject to a restocking charge of 20% of selling price. Any use and/or damage by customer, or due to customer’s improper repacking, is subject to further charges as necessary to place item(s) in a resalable condition. Items returned must be sent prepaid, no C.O.D. returns can be accepted.

Claims

All claims for shortage, breakage or other discrepancies should be filed with the carrier immediately upon receipt of the shipment.


Responsibility Safe use of Equipment

Use of instruments, apparatus, and equipment described on this website may involve hazardous procedures and/or materials. Use may also be subject to regulatory limitations. Information on this website is not intended to address the many safety, legal, and regulatory issues associated with use. It is the responsibility of the user to:

  1. Follow appropriate methods to insure that industry standards are met for all safety and health issues resulting from use.
  2. Determine applicability of all regulatory limitations prior to use.
  3. Be familiar with all applicable test standards and test procedures.
  4. Comply with all applicable Federal, State and Local laws and regulations relating to the use of such goods. Neither HMA Lab Supply nor other manufacturers of equipment sold by HMA Lab Supply can assume any liability express or implied for user’s failure to follow Industry standards for safety and health, or to comply with applicable regulatory limitations, standards, and procedures.